The High Color Jewels team strives for top customer service and wants every customer to be satisfied with their purchase.
If you purchased a ready-to-ship piece of finished jewelry from our existing inventory, it may be returned within 14 days of delivery for a full refund (minus the return shipping cost). In the case of any damage to the returned item (other than pre-existing damage - please see below regarding defect claims), the repair cost will be deducted from the amount returned. Please contact email@example.com for return authorization and return shipping instructions.
All other pieces, including made to order, modified, personalized and custom items, are handmade to order and, outside of issuing a claim for defect, we do not accept returns. In the case of any manufacturing defect, a claim must be filed within two days of delivery and a full refund will be issued (or repair provided if customer prefers) for any legitimate claims.
If your piece has been damaged or is defective upon receipt, please email firstname.lastname@example.org for a return or repair authorization within 48 hours of receiving your order.